Policies and Procedures

Return Policy
Stylmark’s goal is 100% customer satisfaction, and we support this goal with a three month return policy on stocked items (those found in the stocked extrusions page of this website) in first quality condition, subject to a 25% restocking charge. Returned materials should be wrapped for protection and tightly bundled to prevent movement in shipping. We cannot accept returns of materials that have tape marks, scratches or other imperfections. Large quantity returns are subject to Stylmark approval. Follow these quick steps for a fast return:

  1. Call 1-800-328-2495 and ask for a Return Material Authorization (RMA) number. Please do not return materials to us without first obtaining an RMA number. If possible, provide an order or invoice number. All returns are credited using discount prices unless specifically referenced to an invoice.
  2. Return the materials to us (shipped prepaid) within 21 days of authorization, clearly marking each package with the RMA number. Include the RMA number on the packing slip. Returns shipped freight collect will be back-charged for freight.
  3. Upon inspection and approval, a credit will be issued to your account.

Limited Warranty
Stylmark products are warranted to be free from defects in workmanship and materials under normal use and service when properly installed. This warranty is limited to actual invoiced charges; we are not liable for any other damages or charges. Click to view complete warranty statement

To make a warranty claim, notify Stylmark, at which time Stylmark will determine whether the defective product will be replaced, corrected, or credited. A warranty claim will not be considered if Stylmark product has been modified in any fashion prior to notifying us.

Coordinate Freight Shipments
Stylmark has partnered with Echo Global Logistics to bring increased savings when Stylmark coordinates your domestic shipments.  With the Echo partnership, Stylmark customers benefit from:
• Even lower freight costs
• Faster freight quotes
Echo Global, a leader in the transportation and supply industry,  
maintains a web-based technology platform that compiles and analyzes data from its network of over 24,000 transportation 
providers to provide lower costs and superior service.  

To take advantage of this option, simply talk to your Customer Care Specialist when you are ready to place your order.
This option is available to customers with established terms or those that will remit via credit card.

Extrusion Dies and Tooling
Unless otherwise designated in writing, all dies and tooling remains the property of Stylmark.  We hold tooling for a minimum of two years.  If no order is received in any two-year period, we reserve the right to dispose of the tooling.

Shortages and Damaged Shipments
Claim for shortages should be reported as soon as possible.  Damaged shipments that are shipped on PPD/AD basis by Stylmark should be reported immediately.   Keep damaged goods and containers for inspection until the carrier/Stylmark advises to dispose of them.  All damages and shortages should also be reported to the carrier’s agent at time of delivery.  Stylmark will be responsible for filing freight claims with carrier on PPD/AD shipments.

On orders for customer-specified products, the customer agrees to protect and indemnify Stylmark against any infringement claims.